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8 docs tagged with "sla"

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Core Concepts

Resolve is built on ITIL vocabulary. Two sets of terms cause most of the confusion, and the app

Overview

Package: pkgorbitresolve — Orbit Resolve AI Service Desk

Report Builder

Route Open the Resolve report builder (view) / Manage saved reports

SLA & Compliance

Route View the SLA & Compliance analytics tab (breach rate, FRT/resolution trends, OLA/vendor).

SLA & Conditional Logic

While the Step Properties panel handles who and how someone approves a document, SLA (Service Level Agreements) and Conditional Logic govern when and if the step executes.