Overview
Package: pkgorbitresolve — Orbit Resolve AI Service Desk
Core Concepts
Resolve is built on ITIL vocabulary. Two sets of terms cause most of the confusion, and the app
Getting Started
What you are setting up
Agent Workspace
6 items
Knowledge Base (AI Training Sources)
Route: /org/knowledgebase
Settings
16 items
AI in Resolve
Resolve uses AI in two distinct ways, and it is worth separating them because the risks differ.
Analytics
7 items
Telemetry
3 items
Resolve Reports
Route Open the Resolve report builder (view) / Manage saved reports
Service Requests
2 items
Resolve in the Cockpit
Route: /cockpit — the Orbit Command Center