Orbit Vox
Orbit Vox is the platform's AI voice agent module. It enables organizations to deploy intelligent voice agents for customer communication — handling inbound calls, outbound campaigns, agent training, and real-time call analytics.
Key capabilities
| Capability | Description |
|---|---|
| Voice agent dashboard | Central hub for managing voice agent configurations and performance |
| Inbound call handling | AI-powered call answering with natural language understanding |
| Outbound campaigns | Automated outbound calling campaigns with scheduling and scripting |
| Outbound backlog | Queue management for pending outbound calls |
| Agent training | Teach agent dashboard for improving AI voice responses |
| Knowledge base | Feed the voice agent with domain-specific knowledge articles |
| Voice analytics | Call volume, duration, resolution rates, and quality metrics |
| VOX telephony settings | Phone number management, AI pipeline configuration |
| Voice Intelligence | Privacy, STT/TTS engine, and behavioral settings |
Navigation
Organization routes
| Page | Route | Permission |
|---|---|---|
| VOX Dashboard | /org/vox | (authenticated) |
| Teach Agent | /org/project/vox/teach-route | View Project Trainings |
| Campaigns | /org/vox/campaigns | View Outbound campaigns |
| Outbound Backlog | /org/vox/backlog | View Backlog lists for Outgoing contacts |
| Voice Agent Analytics | /org/analytics/voiceagents | View Voice Agents Usage and Call logs |
| Knowledge Base | /org/knowledgebase | View Knowledge Base Articles and Categories |
Administration routes
| Page | Route | Permission |
|---|---|---|
| VOX Admin | /admin/vox | Manage Vox Numbers |
| VOX Actions | /admin/vox-actions | Create New Actions for AI Voice Agents |
| Voice Agents | /admin/aivoiceagents | View AI Voice Agents |
| Voice Usage Analytics | /admin/monitor/voice-calls | View VOX Usage Analytics |
Settings
VOX telephony is also configurable from Organization Settings → VOX
Telephony tab (/org/settings?tab=ai_voice_agent), which includes phone
number management and AI voice pipeline configuration.
Voice Intelligence settings for privacy, STT/TTS engine, and behavioral configuration are available at the Voice Intelligence tab in Organization Settings.
User workflows
Outbound campaign flow
Agent training flow
Technology
Orbit Vox uses LiveKit for real-time voice streaming and WebSocket communication. The voice assistant is available in the top bar of the dashboard for all authenticated users.