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General Profile

Manage your organization's basic identity and contact information.

What is this?​

The General Profile is the central place where Orbit stores the most fundamental details about your company, such as your official name, website, and support contact.

Why would I use this?​

This information is used throughout your workspace to personalize the experience for both your internal team and your customers. Keeping this up to date ensures that automatic emails, customer-facing storefronts, and internal dashboards display your correct branding and contact details.

You may need to update the General Profile when:

  • Your company officially changes its name or tagline.
  • Your support email address changes.
  • Your company launches a new website.

How to get here​

  1. Open Orbit.
  2. Go to Settings in your navigation menu.
  3. Under Organization, select General Profile.

Application URL: /org/settings?tab=general

How to use this page​

The page is divided into "Identity" and "Contact Info". Review the fields to ensure they match your current business details.

(Image: General Profile Screen)

Fields​

Brand Name​

What it is: The primary name of your organization. What should I enter? Enter the name your organization normally uses publicly and internally. Example: Agile Digest Required? Yes. What happens if I change it? The new name will replace "Optima Orbit" in the top-left corner of your workspace. It will also be used as your company name in automated emails sent to customers. Things to know: Keep this concise so it fits nicely in navigation menus.

Tagline​

What it is: A short, catchy phrase about your business. What should I enter? Your company's slogan or a brief statement of purpose. Example: Make AI Easy Required? No. What happens if I change it? It can be displayed on your customer-facing pages (like a storefront) as a subtitle. Things to know: If you don't have a tagline, it is completely safe to leave this blank.

Brand Description​

What it is: A few sentences explaining what your business does. What should I enter? A brief summary of your company's mission, products, or services. Example: We build smart AI solutions for modern businesses. Required? No. What happens if I change it? Orbit's internal AI tools use this description to better understand your business when generating content or automating tasks for you. Things to know: The more accurate this description is, the better the AI can tailor its responses to your specific business context.

Support Email​

What it is: The email address your customers should use if they need help. What should I enter? A monitored support inbox address. Example: [email protected] Required? No, but highly recommended if you serve customers. What happens if I change it? This email address is automatically placed in the "Contact Us" sections of your public storefronts and customer support portals. Things to know: Ensure this is a valid email address that your team regularly checks.

Website URL​

What it is: Your company's main web address. What should I enter? The full link to your primary corporate website, starting with https://. Example: https://agiledigest.com Required? No. What happens if I change it? This link is used in various places across your public portals so customers can easily click back to your main website. Things to know: Always include the https:// part of the link so it works correctly.

Organization UUID​

What it is: A unique identification code for your workspace. What should I enter? Nothing! This field is generated by the system and cannot be changed. Example: 8d1b1e88-1234-... Required? Automatically generated. What happens if I change it? You cannot edit this field. Things to know: You only need this if you contact Orbit technical support and they ask for your "Workspace ID".

What happens after I save?​

When you click Save Changes, your updated organization information is securely saved. Immediately, any new emails sent by the system or public pages loaded by your customers will use the new name, tagline, and contact information.

Example​

Suppose your company changes its public name from "Agile Digest Pvt Ltd" to "Agile Digest Digital". You would come to this page, change the Brand Name to "Agile Digest Digital", and click Save Changes. The next time a customer receives a receipt email from your store, it will say it is from "Agile Digest Digital" instead of the old name.

Common questions​

Do I have to fill out everything?​

No. Only the Brand Name is truly essential. However, filling out the Support Email and Website URL provides a much better experience for your customers.

Why can't I edit the Organization UUID?​

This is the internal serial number Orbit uses to keep your data separate from other companies. Changing it would break your workspace, so it is permanently locked.

Common problems​

Changes aren't appearing on my website​

Why you're seeing this: You might have forgotten to save, or your browser is remembering an old version of the page. How to fix it: Make sure you clicked the Save Changes button at the top right. Then, try refreshing your browser on the page where you expect to see the change.

Things to keep in mind​

  • Always Save: Navigating away from the General Profile tab without saving will discard any typing you have done. A warning will pop up to remind you!

Technical / Implementation Notes​

Component: OrganizationSettings (General Tab) API: PUT /org/config/general Source files: /src/routes/org/OrganizationSettings.tsx Downstream usage:

  • brand_name sets the application header title via DashboardLayout.
  • support_email is passed into the PageRenderer context and rendered in the contact blocks of Storefront pages.
  • brand_description is accessible by aiStudioService to inform LLM prompt context.