Asset Registry
Route: /org/resolve/settings?tab=assets · Permission: Manage Helpdesk Settings
1. What it is
A register of the things you support — laptops, servers, licences, devices — so a ticket can point at the specific item involved rather than describing it in prose.
2. How it spreads
3. Why register assets
| Without | With |
|---|---|
| "the laptop in reception" | A serial number and a history |
| No way to see repeat failures | "This unit has had three RMAs" |
| RMA serials typed by hand | Selected from the register |
The Related Asset field on ticket detail reads from here.
The value is in the history, not the inventory
A register that only lists what you own duplicates your finance system. The reason to keep it here is the tickets attached to each asset — that is what turns "this laptop is fine" into "this laptop has failed three times and should be replaced".
4. Don't confuse this with…
| These two | Differ by |
|---|---|
| Asset Registry vs Inventory | Things you support vs things you sell |
| Asset vs Device Serial Number on an RMA | The record vs a field captured at intake |
| Asset Registry vs a CMDB | This is a flat register — no dependency graph |
5. Troubleshooting
| Symptom | Cause |
|---|---|
| Asset not selectable on a ticket | Assets are project-scoped |
| RMA serial does not match a record | Typed at intake rather than chosen |