Checkout
Route: /account/checkout — "Confirm your shipping details and place your order."
1. What checkout decides
Three things, each configured by the store: where it goes, what it costs, and how it is paid for.
| Decision | Configured in |
|---|---|
| Shipping address, and whether it is serviceable | Location & delivery |
| Shipping cost | Location & delivery |
| Payment method | Payment gateways |
| Discount | Coupons |
2. How an order is formed
3. The screen
Step 1 · Pick or enter an address
USE A SAVED ADDRESS offers the shopper's saved addresses, with the default pre-selected, and a Manage link.
Step 2 · Read the serviceability check
If the address is out of range:
⚠ NOT SERVICEABLE TO THIS ADDRESS — This address is outside the delivery range and the store doesn't offer shipping or pickup for it. Try a different address.
The message is produced by the store's delivery settings — the free-delivery radius, the serviceable zip codes, and whether pickup or delivery is enabled at all.
If real customers are seeing it, the fix is in Store Settings, not in the customer's address.
Step 3 · Complete the form
| Field | Required |
|---|---|
| Full name | ✅ |
| Phone | ✅ |
| Address line 1 | ✅ |
| Address line 2 | |
| City · State · Postal code · Country | |
| Landmark | Placeholder Near the metro station |
| Notes for the seller |
Step 4 · Check the summary
| Row | Notes |
|---|---|
| Items | Name, unit, quantity, price |
| PROMO CODE + Apply | A coupon |
| Subtotal | |
| Shipping | May read "Calculated by seller" |
| Total |
Where the store has not priced shipping automatically, the shopper is told the seller will work it out. The total shown is therefore the goods, not necessarily the final amount.
Step 5 · Place the order
Place order, under a note that placing it accepts the storefront's terms.
4. The admin contract
| Prerequisite | Without it |
|---|---|
| A fulfilment method | Nothing can be ordered |
| A payment gateway | Nothing can be paid |
| Serviceable area covering the customer | The order is blocked |
5. Downstream
A placed order appears in the orders workbench as PLACED, and to the shopper
in my orders.
6. Don't confuse this with…
| Thing | Where |
|---|---|
| Checkout (this page) | The shopper placing an order |
| Manual order | Staff placing one |
| Preorder request | A future date, needing approval |
7. Troubleshooting
| Symptom | Cause |
|---|---|
| NOT SERVICEABLE | Address outside the delivery range — a Store Settings matter |
| Shipping reads "Calculated by seller" | The store has not priced it automatically |
| A promo code is refused | Inactive, expired, under the minimum, or outside its audience |
| No payment method | No gateway is live |