Order confirmation
Route: /order-success/:id · System page: ORD_001
1. What it is
The page a shopper lands on immediately after placing an order — the receipt of record for the customer, and the moment the order becomes real in the workbench.
2. What happens at this point
The COD payment QR, where configured, is sent with the email rather than shown here — see payment gateways.
3. The admin contract
| Prerequisite | Without it |
|---|---|
ORD_001 published | The shopper lands on a 404 after paying |
| A working email channel | No confirmation email |
Publishing the confirmation page is easy to forget
It is not a page anyone browses to, so an unpublished ORD_001 is only discovered by a customer who
has just paid. Check it as part of the launch health check.
4. Downstream
The order proceeds through the lifecycle.
5. Don't confuse this with…
| Thing | Where |
|---|---|
| Confirmation page | Shown once, after placing |
| My orders | The lasting record |
| Invoice | A document, emailed |
6. Troubleshooting
| Symptom | Cause |
|---|---|
| 404 after paying | ORD_001 is not published |
| No confirmation email | The email channel is not configured |